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soccer FAQ | Become A Leader

Become A Leader

A global network of experts dedicated to solving your problems in real time.

Click for Live Broadcasts

FAQ

Pulse Dashboard and Control Center

What features does the dashboard offer?

The dashboard is your ultimate tool for implementing solutions to your problems. The dashboard does this by offering a range of features that include the ability to engage with your expert in live sessions, connect with other members of your team through messages and chat, explore content from the Become A Leader library, see upcoming broadcasts, and sign up to participate in future events. The dashboard is your home base and your main gateway to achieving results in real time.

How do I customize my Dashboard?

The Pulse Dashboard comes with a few preset features such as the footer crawl, Today’s Featured broadcast, and the Twitter feed. However, there is also space where you can bookmark certain pages of the website to show up on your daily newsfeed dashboard. You can customize your Dashboard by going to Settings > Dashboard Settings.

How often will the Dashboard update?

Your Dashboard will constantly be updating. Our footer crawl and Twitter feed will be updated live as new information comes in. Also, each day there will be a new featured Broadcast event which you can sign-up for right through the Dashboard.

Expert Broadcast Center

What is the Broadcast Center?

The Broadcast Center is an interactive platform that allows you to connect with experts that have been specifically chosen to help you address your challenges and advance opportunities. The Broadcast Center offers you the ability to attend sessions with a live interactive video stream that puts you and your expert together in real time. Not only do you have access to your expert’s live broadcast, but the Broadcast Center also provides access to tailored content and an array of supporting learning materials, including archived broadcasts, that is geared to meet your needs.

How do I use it?

It’s easy. The Broadcast Center is a means of connecting with your expert. All you have to do is sign up and get connected with an expert by illustrating your challenges, opportunities, and values. Your expert will create events for you and your team tailored to your issues and schedule, and all you have to do is attend. During the broadcast, you will have the opportunity to engage with your expert, collaborate with other members of your team, and even “re-visit” the broadcast at a time that works to your convenience and needs.

How is a broadcast different from a video?

A broadcast is a live video transmission that you have access to as it’s happening, in real time. At Become A Leader, a broadcast is a scheduled event where your expert has the ability to send you information and share other content, such as videos, documents, exercises, and polls. You, in turn, get to be a part of the broadcast and provide instant feedback to your expert and connect with other viewers. A video, on the other hand, is pre-recorded content that is available for viewing in the archives but it lacks the interactivity and intimacy of a broadcast.

How many broadcasts can I attend?

There is no limit as to how many broadcasts you can attend.

Are broadcasts recorded? If so, what is done with the recordings?

All broadcasts are automatically recorded and archived after each session. During the broadcast, you will notice a small red button indicating that your broadcast is being currently recorded. You may view your recorded broadcast afterwards in the archived library database.

Can individuals run a broadcast?

Broadcasts are led exclusively by Experts affiliated with Become A Leader in order to ensure superior quality. For more information on how to sign up as an Expert, click here.

Your Team of Experts

As a member, am I limited to working with only one Expert or do I have the option of working with multiple Experts?

Unsure of how to answer this one, Peter I’ll leave it to you.

Do I have a say in who is a part of my Team of Experts?

Become A Leader will carefully select and recommend you a few Experts based on your values and challenges. However, you also have the option to choose your own Expert.

Do I have a say in who is a part of my Team of Experts?

Become A Leader will carefully select and recommend you a few Experts based on your values and challenges. However, you also have the option to choose your own Expert.

As a member, am I limited to working with only one Expert or do I have the option of working with multiple Experts?

At Become A Leader, you have the option to work with as many experts as you see fit in solving the problems you and your team face.

If I watch a broadcast with an expert I think could help me solve my problems, can I get in contact with that expert to join my team?

Yes! There is a “contact expert” link on the Broadcast Center which allows you to send a private message to that expert. The expert will also appear in our master list of experts which you can search at anytime and contact the expert through our messaging system.

Engagements / On Demand Problem Solving

What are engagements?

An engagement is a session that connects you and your company with an expert to address any challenges and opportunities you may be facing. To start, you are paired with an expert who has an expertise that matches your immediate problems. Working directly with your expert, you decide the length and mission of the session through creating goals, scheduling events, and choosing content you want delivered. Ultimately, an engagement is about building a relationship with your expert over a time you see fit in order to drive results.

How long do engagements last?

There is no standard length for an engagement. Each engagement is unique to the expert and set of challenges and opportunities facing the client, therefore it cannot be forced to fit a certain timeframe. Instead, once a client has been matched with an expert, a length can be established based off an agreement between the expert and the client.

What business problems do engagements address?

Engagements address a variety of business problems, which Become A Leader divides into three main categories: Challenges, Opportunities, and Values. Within each of these areas, our Experts have identified numerous sub-categories that plague leaders and businesses every day. For a few examples, click here.

Can engagements be held in person?

Typically all engagements are done through using the Become A Leader platform, which gives real-time access to your expert, the Global Library, broadcasts, and host of tools that would be otherwise be missing in an in-person engagement. However, if you and your expert feel that having an in person engagement would benefit you, that is entirely fine.

What about experts who are helping other clients—can they help me?

Become A Leader will pair you with the best experts that fit your challenges, opportunities, and values. Sometimes those experts will have existing clients but this will in no way detract from the quality of their work with you.

How does problem solving benefit from the on-demand features?

When you engage with experts through a broadcast, you want to know that the members of your team will continue to engage with the material presented by the expert after the broadcast ends. When issues arise that were addressed by the expert, you can search through the broadcast archive, or look for other on-demand content that can re-connect you to the solutions advised by the expert.

Does “On Demand” really mean On Demand?

Absolutely. In business—as in life—problems arise without warning, at all hours. Become A Leader provides you with the tools to conquer these issues and find the answers you need, as they are needed. Through our Global Library, our network of experts, and your personal Dashboard, we provide 24/7 access to your questions’ answers, just in time.

Content Materials and Information

Is there a way to save content so I can easily access it later?

There is an option to “Favorite” any article, video, or previously recorded live broadcast in our library. When you “Favorite” something, it will automatically add that piece of content to your own personal list of favorites. You can access your list through the top toolbar on your Dashboard labeled “My Favorites.”

In a library with a vast amount of content, is it hard for me to find specific materials that interest me?

There are multiple ways to search through our materials that allow you to easily access the information you are looking for. First, there is a basic search feature where you can type in the keywords or authors that you are looking for. Second, there is an advanced search option where you can specify what format you are looking for (article, video, or broadcast) and select different categories of content to help narrow your search. In addition, we have also provided a brief description of every piece of content in our library so you can quickly discover if it is information you are looking for. To access this description, just hover your mouse over the piece of content you are interested in.

How can I access information relevant to my stated goals?

You can connect to innovative, applicable ideas by accessing archived broadcasts from your experts, and other videos and articles both from your experts and from the Become A Leader Global Content Library. All content in the Global Library is accessible 24 hours a day, 7 days a week, and you can choose to search for content or browse content that is pre-selected to help you achieve your goals.

The Marketplace

What does it mean to be a part of The Marketplace?

To stay competitive in a rapidly changing world, businesses must continuously capitalize on the latest innovations in the marketplace of ideas. Making the best use of the marketplace does not mean flooding your organization with too much information and data, but selecting the right content and ideas that can help you make positive changes in your business. Become A Leader separates the wheat from the chaff and delivers each client information that is timely, relevant, and actionable.

What is the Marketplace?

The Marketplace is the market in which your business operates. Become A Leader gives you a pulse on that marketplace by uncovering sources of real-time information and research from the field, offering access to our network of experts, and providing a 24/7 feed of marketplace updates, tailored to the work that you’re doing and the segments you’re most interested in. Understanding the richness of your marketplace with a comprehensive, 360-degree perspective will help you anticipate problems and create innovative solutions, keeping you ahead of the pack.

How does Become A Leader find the right information for me?

As a member you will have the option to customize information, such as your challenges, opportunities, values, and industry sector, that help us find relevant information just for you.

Center of Excellence

What is the Center of Excellence?

Become A Leader’s Center of Excellence offers easy access to coaches, learning materials, and development resources that can help you identify personal goals and make progress towards realizing them.

How can the Center of Excellence help me?

The Center of Excellence can help you in better understanding, prioritizing, and achieving your own personal goals and objectives. By connecting you with a team of Expert coaches that gives inspiration and guidance, accessing resources in the Global Library, and tracking your progress, you will be equipped with the necessary tools to successfully lead yourself and others in the professional workplace.

How soon after connecting with the Center of Excellence can I have access to experts and resources?

Immediately! As soon as you sign up for Become A Leader, the Center of Excellence is readily and easily available for your use. You will have access to the content needed to move the needle on key objectives and within a week’s time, you and your team will be working with your paired experts and coaches on engagements.

Global Library

What is the Global Library?

The Global Library is an extensive database of articles, videos, saved broadcasts, and other content on leadership development and business solutions that users can access, search through, and customize as a part of the learning experience that Become A Leader offers.

Do I have access to all content the Global Library has to offer?

The Global Library contains a collection of articles, videos, and saved broadcasts accessible to all users. Additional materials and tools are also available to our premium members.

Can I upload content to the Global Library?

Only our approved experts can upload content to the Global Library in order to ensure the highest quality of content that meets the standards of Become A Leader.

Can I create a custom Company Library with personalized content specific to my needs?

Yes, companies can maintain private libraries for the use of their employees. This library can consist of recommended literature, corporate videos and manuals, and suggested activities that are directly targeted towards the needs of the company. Similarly, experts can maintain private libraries that cater towards the needs of specific clients.

Platform

Is the Platform accessible from every browser?

The platform is accessible from all major browsers.

Do I have to download any software to use the Platform?

No, you do not have to download any software to use the Platform.

Is the Platform Secure?

Yes! We do everything we can to ensure that our Platform is fully secure.

Network of Experts

Where does Become A Leader recruit its network of Experts?

Become A Leader recruits experts from all over the world!

If I want to become an Expert, what should I do?

At Become A Leader, we are always looking for qualified Experts who can bring unique insight, valuable skills, and a wealth of experience to our network of members. For more information on how to begin the application process for becoming an Expert, click here.

Can I be paired with more than one expert?

Absolutely. When you sign up for Become A Leader, you list the challenges and opportunities you and your company face. Become A Leader uses these responses to match you with experts that are fit for solving your problems, giving you the option to choose as many as you want to work with- or just keep one. These experts are your resources so

What qualifications does an expert need to be considered an expert?

The experts at Become A Leader are from a rich variety of backgrounds, perspectives, and work experience, revered in their respective fields as being the best. They all bring years of experience leading organizations and/or coaching individuals and teams at the highest levels. We at Become A Leader have carefully vetted these experts to ensure quality control and are confident that their past work and history of success qualify them to be partnered with you, your company, and the challenges you face.

Will I have the ability to choose my expert- or perhaps to even change experts?

After giving Become A Leader a list of your problems and other details of your company, you will be given a list of experts that fit your criteria. The choice is then yours! You will have the option to choose which expert you would like to work with and the option to start an engagement. If the expert you pick does not end up suiting your needs, you certainly will have the ability to go back and see who else was recommended for you. The expert is your resource to solving problems and creating change.

Getting Started—Signing Up

How do I sign up for an account?

Signing up for an account is easy. Just click here and follow the on-screen instructions.

Membership Plans

What are the different membership plans? (details costs)

There are currently 4 different types of accounts with a varied degree of integrated user experience. Each account is tailored to an individual’s expected usage on a monthly basis. To get the most out of your experience at Become A Leader, the premium versions offer a more interactive and guided experience through features such as a Network of Experts and full accessibility to the Global Library. For a more comparison analysis, check out the image below to find the perfect membership plan for you. If you still have any further questions, please contact a customer representative who can assist you in finding the right plan for you.

*Insert customer service contact information*

*Insert comparison chart of all membership plans*

What do individual members have access to?

Individual members have access to a number of services, including the Pulse Dashboard, Global Library of articles and videos on leadership, as well as featured broadcasts run by industry experts.

Can individuals connect with experts?

Absolutely! Become A Leader is a platform designed for all kinds of users with all sorts of business problems. Our experts are here to help.

What do premium members have access to?

Premium members have full access to all of our available services, including the Pulse Dashboard, Global Library of articles and videos on leadership, as well as featured broadcasts run by industry experts. Additionally, premium members have the option to connect directly with Experts, create Company Libraries for individualized content, and sign up for engagements designed by our Experts to specifically address the business challenges and opportunities they are facing.

How do users change their current membership plan?

If users are interested in changing your current membership plan, click the “settings” button on the toolbar. Once in “settings”, the “membership details” tab will be on the left hand side. Changing your plan is as easy as clicking a button. The changes will immediately go into effect and you will be automatically charged based on the new membership plan. If you are unsure of which membership plan to switch to, please check out the membership plan page  or contact a customer service representative who can assist in selecting the right plan for you.

How do users cancel a premium membership?

To cancel a premium membership, simply navigate to Membership Details under Settings, where you can switch to a free account.

Joining Become A Leader—Managing Your Account

Logging In

Click here to access the log-in page. You will need to enter your username and password to log in. Don’t have an account yet? Click here to set one up. If you have forgotten your username or password, click here to visit our recovery options.

Setting up your profile

How do I setup my profile?

If you wish to make any additional changes or updates to your profile, you can access your profile in Settings > Account Settings. There, there is a edit button that will allow you to change information on your profile as well as change your profile photo.

How do I work with clients to identify their challenges, opportunities, and values?

When joining Become A Leader, clients identify their challenges, opportunities, and values.

How are clients matched with experts?

Clients and Individuals are matched with experts based on need and expertise. At Become A Leader, we try to match you up with an expert who can best address your challenges. After setting up your profile and filling out the initial questionnaire, four recommended experts will appear on your homepage dashboard. If you are unsatisfied with these four experts, you also have the option to select your own expert.

How does a user get in contact with an Expert who can help them?

All Experts at Become A Leader have their own information page where you can read about their expertise and their past work experience. On these information pages, you can also find contact information for the Expert and can directly message the Expert through the Become A Leader messaging system.

Password Reset

How can I reset my password?

If you are having trouble remembering your password, you can reset your password by entering in your recovery email. Once you have correctly entered in your recovery email, instructions on how to reset your password will be sent to your email shortly afterwards.

If you do not receive instructions in your email, please check your spam/junk folder. If you still do not see the email, please add lostpassword@becomealeader.org to your contacts and repeat the lost password process.

If you have reset your password and still experiencing trouble in logging into your account, please make sure you have done the following:

  1. Used the correct username when signing in
  2. Used the correct email address when signing in
  3. Sent the password reset email to the correct email address
  4. Disabled any auto-fill or “Stay Signed In” options within your browser that could prevent you from signing in by using outdated information

What if I can’t remember my recovery email?

If you cannot remember your recovery email, you will be prompted to answer your security question. After correctly answering the security question, you will have the option to update your recovery email and proceed with the password reset process.

Profile Settings

How do I edit the email address notifications are sent to?

In Settings > Account settings, you can click the edit button next to your email address to change your email address. A confirmation email with a link will be sent to your email address afterwards. Upon receiving the email, click on the link to enter in the confirmation code to finalize the email change process.

Who has access to see my profile?

Your profile is a tool to identify your business and personal challenges, opportunities and values and keep track of your progress. Here you can see what events you are signed up for- or have already attended- and recall what content you have accessed. Additionally your profile gives you a place to upload your professional credentials, picture, and place of work. Ultimately you have complete control over your profile but when you work with an expert, you can give your expert permission to see your profile in order for them to have a complete picture of who you are.

Security Questions

How do I update my security question?

In order to access your security question, go to Settings > Security and follow the onscreen instructions on how to reset your security question. You will be prompted to enter the answer to your previous security question before updating the security question to a new one.

I can’t remember the answer to my security question

If for some reason you cannot remember the answer to your security question, you will be prompted to re-enter your password again. After correctly entering your password, you will have the option to change the security question.

Locked Out

What do I do if I am locked out of my account?

After 5 failed attempts to access your account, your account will be put on temporary lockdown. In order to regain access into your account, you will have to contact a customer service representative who will be able to assist you in logging into your account.

Privacy/Security/Rights

Who owns the rights to the materials in the Global Library, Broadcasts, and Engagements that an Expert may use?

Become A Leader’s staff of thought leaders and experts own the rights to the materials found in the Global Library, Broadcasts, and Engagements. Although owning the rights to their work, they have chosen to share their wisdom by allowing clients and other experts to have access to their content.

Who has access to the Global Library?

Everyone has access to the Global Library! Paying members, non paying members, and experts all have access the library, but only paying members and experts have the ability to personalize their own libraries with additional features such as the “Favorite” feature.

Who has access to personalized content in my Company Library?

You have complete control over who has access to the content of your Company Library.

Nonprofits

How does Become A Leader help nonprofit organizations?

Become A Leader provides nonprofits with our services and products at reduced cost.

How do I suggest a nonprofit?

If you know of a nonprofit that you think could benefit from Become A Leader, go to your Dashboard and click on the icon labeled “Suggest a Non-Profit Event.” This allows you to fill out a brief form about the nonprofit. We will take it from there and get in contact with the nonprofit directly.

What nonprofits have been helped in the past?

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